Official business details
Indian e-commerce rules ask every online seller to show who they are. Here's everything about us, in one place.
BHOR · A New Ray✓ Verified seller details
- Trade name
- BHOR
- Business type
- Sole proprietorship, GST registered
- Address
- 485/Sector-20, HUDA, Kaithal, Haryana 136027
- GSTIN
- 06AKNPB3729Q1ZP · Haryana · Active
- Support hours
- Mon–Sat, 10 am – 7 pm IST
- Official Instagram
- @_.bhor._
Our authenticity promise
Everything sold on this website is designed and handmade by BHOR: candles poured, Lippan mirrors pressed and every stitch looped by us. We do not buy and resell factory-made goods under our name.
- Materials we name are the materials we use. If a candle says soy wax, it's soy wax. Each product page lists what it's made of.
- Every order is checked by hand before it's packed, and ships with a signed BHOR card.
- Photos are representative. We show each piece as accurately as we can; small differences in colour and finish are part of handmade (see Handmade means one of a kind).
How to spot a fake BHOR
Our designs are sometimes copied. To make sure you're buying from us:
Genuine BHOR
- Bought on this website or at our exhibitions
- Paid through the secure Razorpay checkout on this website
- Order updates from businesswithbhor@gmail.com or +91 96715 93006
- Signed BHOR card inside the parcel
Not us
- Instagram accounts with a slightly different handle
- Anyone asking you to pay a personal UPI ID or bank account
- "Wholesale BHOR" listings on marketplaces
- Prices far below ours
Orders, pricing & payment
- All prices are in Indian Rupees (₹) and include applicable taxes unless stated. Shipping is shown before you pay.
- An order is confirmed only after payment succeeds and you receive our confirmation email or WhatsApp.
- Payments are handled by Razorpay (UPI, cards, netbanking, wallets). We never store your card details.
- If a price is listed wrongly by mistake, we'll contact you before shipping and offer a full refund or the correct price.
- Delivery times and charges are explained in our shipping section.
Handmade means one of a kind
Because each piece is made by hand, tiny differences in colour, mirror placement, stitch or wax texture are natural. They aren't defects. Screen settings can also make colours look slightly different.
Custom orders & Build-a-Box
- Custom and personalised pieces are made only after you approve the design and pay.
- Timelines we share are estimates; we'll keep you posted if anything changes.
- Custom, personalised and Build-a-Box orders can't be returned unless they arrive damaged. See our Return & Refund Policy.
Our designs & content
The BHOR name, sun logo, product designs, photos and writing on this site belong to BHOR. Please don't copy or reuse them commercially without written permission. Sharing on social media with credit to @_.bhor._ is always welcome.
Safe use & liability
Please follow the care instructions on each product, especially for candles: never leave a burning candle unattended, and keep it away from children, pets and anything flammable. To the extent the law allows, our liability for any order is limited to the amount you paid for it.
Governing law
These terms follow the laws of India. Any disputes fall under the courts of Kaithal, Haryana, without affecting your rights under the Consumer Protection Act, 2019.
Grievance redressal
As required by the Consumer Protection (E-Commerce) Rules, 2020, our grievance officer is:
Grievance Officer, BHOR
Email:
businesswithbhor@gmail.com · Phone: +91 96715 93006
We acknowledge complaints within 48 hours and aim to resolve them within one month.
We may update these terms from time to time; the date at the top shows the latest version.